Without a Template: Leading through the COVID crisis

On the 15th March the Prime Minister announced the National Cabinet response to COVID-19. Suddenly we had no template and everything we thought we knew doesn’t apply, and quite abruptly we’re wading into some very murky and unchartered waters.

During times of uncertainty, everyone in an organisation takes their cues from the leadership team. Often, challenging times can reveal the true character of a business and its leaders – for better or worse.

So, what does good leadership look like in such an unprecedented crisis?

In our latest Disruption Circle video conference, we invited someone who knows just how to answer this question. Klaus Duetoft is Vice President People International at eBay Inc and has geographic responsibility for AP, major Asian countries along with some other international markets. In addition, he is a member of the eBay Inc Global People Leadership team. He, along with a group of prominent HR leaders discussed the key qualities and behaviours leaders should be channelling to guide their organisation through COVID-19 and the inevitable instability of the post-Corona future.

To Klaus, it seems that the old adage ‘actions speak louder than words’ is very much at the crux of a leader’s successful navigation through the disruption that comes with COVID-19. The most important fact remains that your team will remember the way you responded during this period, so make your behaviour deliberate and measured, and then learn how to future-proof.